Privacy policy

Access to and exercise of the worldwide website owned by M/S Rooted Plantworks LLP is provided and allowed only to person(s) in the jurisdiction(s) where it is lawful to provide such services, and subject to the terms, conditions and notices hereunder, as modified from time to time. Your accessing and using this website, constitutes your agreement to these terms, conditions and notices. As a registered user of this website/rooted.co.in, this Agreement shall be effective and binding upon your “Acceptance” of these terms and conditions. 

Note if you do not concur or are not ready to be bound by the terms and conditions of this Agreement, please do not seek access to or otherwise use the website/rooted.co.in

For the purpose of this Agreement, the words/phrases defined herein below shall be construed accordingly, unless repugnant to the context or the meaning thereof.

1.1 “Agreement” means this particular Agreement between You and rooted.co.in, as it exists mutatis mutandis, and includes any and all schedules, appendices, annexures, privacy policies for the access and use of this website.

1.2 “User” means and includes any and each person who establishes a connection for access to and use this website, and includes a registered user, who registers on this Website.

1.3 “Website” means worldwide website in the domain of rooted.co.in and, inter alia, provides a platform to sellers/buyers for showcasing and sale/purchase of a variety of products sold by them and for providing transactional information in relation to any transaction of purchase/sale of products entered into between the sellers/buyers through this Website.

1.4 “You” means and includes any and each person as has been defined in “User” above.

1.6 “Buyer” means the person, who/which places an order for purchase of a product on the seller through this website or generally through this website.

1.7 “Individual” or “Person” means and includes any individual, firm, company, governmental authority, joint venture, partnership, association or any other entity (whether or not having a separate legal entity).

rooted.co.in takes privacy protection very seriously and we set the highest standards in this regard. We value the trust you place in us. Please read carefully the Privacy Policy and the Terms of Use before you use our website, our tools or our services and before conducting any type of transaction with us. By using any of our services, you accept the practices described in this Privacy Policy and you agree to be bound by the Terms of Use.

Note: Our privacy policy is subject to change from time to time without notice. To make sure you are aware of the changes, please review this policy periodically. Also this privacy statement does not apply to our business partners, affiliates or other third parties. Please review the privacy statements of the other parties with whom you may interact.

What user or customer information does Rooted Plantworks LLP collect?

Your contact details such as customer name, email address, rooted.co.in account password, phone number and shipping address. 

Your transaction or banking details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment instruments is not held by rooted.co.in but is held by our Payment Gateway partner. Our payment gateway partner is “VeriSign Secured” and “PCI-Compliant” which ensure the highest standards of safety and security for your information. Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc. can be stored by rooted.co.in Information from optional online surveys on our or third-party sites (posted by rooted.co.in) which may include demographic information (like gender, age, income) as well as product and service preferences of users. 

Cookies: Cookies is a piece of data stored by a website within a browser that enables the browser to remember information specific to a given user such as clicking particular buttons, logging in, or having read certain pages on our site. All leading Internet companies such as Amazon, Yahoo, Google, and Facebook use cookies. You can set your browser to notify you when you are sent a cookie, and you can decide whether or not to accept it. Your session log information on our site which includes your navigation within the site, source of traffic, IP address (from which we can approximately determine user location), browser type, browser language, operating system, date and time of request, etc. Third-party sign in information is shared on our website such as Facebook, Twitter, and Pinterest sign in information. Email communication by any user or customer directly with rooted.co.in such as product inquiries, orders, transaction-related information, disputes or complaints etc. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found on the browsers' respective websites.

Information Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in accordance with a court order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology (Intermediaries Guidelines) Rules 2011.

  • Note: User generated content on the site shared by users via reviews, blogs, online chat or instant messages, discussion boards, forums, user testimonials etc. are not considered as personal information and is not subject to the terms of this privacy policy.
  • How does rooted.co.in utilise user or customer information?

We only collect user or customer information as required to conduct our business and to enable us to provide the best services to our users and customers. We do not sell or rent this information to third parties.

User or customer information (as defined above) will be used as described below:

  • User and customer information will be shared with our subsidiaries, affiliates and partners which are also involved in delivering the service to you as a customer in your buying process. We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities.

Or

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analysing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

  • We use some of the user and customer information defined above to understand customer behaviour and thus offer better and more relevant experiences to you. We use certain information in an aggregated form across users to compile statistical and demographic profiles for our business and marketing activities.
  • We use this information to notify you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. We will offer you the option to opt-out of such services.
  • Cookies would be used to offer a customised experience to our users such as identifying recently viewed items (of interest to the user) as well as implementing wish list and cart features.
  • We use session log and traffic flow information to understand how users are interacting with our site and to make improvements. This will also be used by us to understand and analyse customer preferences, buying patterns and behaviour at an aggregate level.
  • We use IP address, traffic sources, user navigation across the site, browser and OS information etc. to measure overall site performance in terms of number of users, user engagement, time spent by users on the site etc.
  • We will need to use user or customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public.
  • Links to other websites: Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we shall not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
    - rooted.co.in provides all users with the chance to opt-out of receiving extra communications from us on behalf of our partners, and from us, after setting up an account. To eliminate your contact information from rooted.co.in, please email us at hello@rooted.co.in or simply unsubscribe from the mailing list. 

Any personal information or content that you voluntarily disclose online (in reviews and discussion areas, within your public profile page etc.) becomes publicly available and can be collected and used by others. Your account name (not your email address) is displayed to other users when you send comments or messages through our Blog/Forums and other users can contact you through messages and comments.

Rooted Plantworks LLP will not share personal information about you with other people or other companies without your consent except to provide products or services you’ve requested and in the following circumstances: Rooted Plantworks LLP may be required to disclose personally identifiable information under special circumstances, such as to comply with subpoenas, warrants, court orders or legal process or to establish or exercise our legal rights or defend against legal claims.It may be necessary to share information in order to investigate, prevent, or take action regarding suspected or actual illegal activities, including without limitation, fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Use or as otherwise permitted or required by law. Rooted Plantworks LLP may share demographic information with business partners, such as “30% of users who regularly use Rooted Plantworks LLP are between 40 and 45″ or similar. No personally identifiable information will ever be used without your permission.

We may release personally identifiable information and/or non-personally-identifiable information if required to do so by law or in the good-faith belief that such action is necessary to comply with laws or respond to a court order, subpoena, or search warrant.

Rooted Plantworks LLP reserves the right to use the business name, logo and comments of its Registrants, Members and Customers in marketing documents, in Rooted Plantworks LLP website and in other marketing and promotional activities. At any time, the Registrants, Members and Customers of the Service can send a written notice to withdraw this authorization.

Rooted Plantworks LLP also reserves the right to disclose personally identifiable information and/or non-personally-identifiable information that Rooted Plantworks LLP believes, in good faith, is appropriate or necessary to enforce our Member Agreement, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of our web site and to protect the rights, property or personal safety of Rooted Plantworks LLP, our users or others.

Deleting Your Information

If You wish to have the Personal Information that You have provided to us deleted, You can always do so by sending a request to us on the e-mail id of our Customer Services department provided at the bottom of this page. You may note that deletion of certain Personal Information may lead to cancellation of your registration with the Website and your access to certain features of the Website.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Data Security

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorised access. To prevent unauthorised access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current Internet security methods and technologies in compliance with Information Technology Act, 2000 and rules made there under.

This page is published and shall be construed in accordance with the provisions of Rule 3(11) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IT Rules”) that requires publishing the name of the Grievance Officer and his/her contact details on the website, such that users or any victim who suffers as a result of a violation of Rule 3 (outlined in our Privacy Policy and Terms of Use) by any other person, can notify their complaints to us.

Further, as per Rule 3(4) of the IT Rules, the Grievance Officer shall acknowledge or respond to Your communication of violation of Rule 3, by any other person, within 36 (thirty six) hours, and the complaints shall be redressed within 1 (one) month from the date of receipt of the complaint.

In accordance with Information Technology Act, 2000 and rules made thereunder, the name and the contact details of the Grievance Officer are provided. 

Phishing

Identity theft and the practice currently known as "phishing" are of great concern to Platform. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Questions regarding this statement should be directed to the following address: hello@rooted.co.in