Please read the below points to understand the expressions under each circumstance before you have a wonderful shopping experience.

Definitions

While reading further, you may find several words which convey specific meaning:

• Buyer" means the person who buys goods from the Seller
• "Seller" means Rooted Plantworks LLP who sell gardening products
• “Goods" means the products offered by the seller for sale on the website
• “List Price" means the prices listed on the website for goods by the Seller for sale or as revised from time to time
• “Terms and Conditions" means the terms and conditions of sale set out in this document and as amended from time to time

The use of this website, its services and tools are all governed by the below mentioned terms and conditions. If you make any transaction through this website, you shall undergo policies that are applicable to the website. If you transact with this website means you are contracting with rooted.co.in and you shall follow the duties with this company.

Please note that wherever is mentioned as “you” or “user” shall be considered as the member of the website who registers with Rooted rooted.co.in and provides his/her data using the computation systems. Ugaoo allows its users to surf or make purchases from this website without a registration process. The term “we”, “us”, “our” means the company or rooted.co.in (Rooted Plantworks LLP).

When you use this website including customer reviews, you are subject to guidelines, rules, policies, terms and conditions applicable to this website and its services. We reserve the sole right to modify, add, change or remove the portion or content of these Terms and Conditions without any notification. Hence, we request you to please keep visiting this page to understand the Terms & Conditions and also our Privacy Policy which is subject to change without notice. Please be certain that with the use of Terms & Conditions, we offer you limited privilege to enter this website and enjoy non-exclusive, non-transferable, personal accounts.

Limitations

Our shipments are carefully inspected before the items leave our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:

• The seller (rooted.co.in) will not be responsible for any damage, direct loss suffered by the buyer due to any negligence, breach of contract or excessive pricing of the goods.
• The seller is not responsible for any economic loss, loss of profit or any indirect third party loss suffered by the buyer caused due to any reason such as negligence, failure to meet any estimated delivery date, misrepresentation or breach of contract.
• All offers for goods purchased by buyers shall be treated as offers listed under the clauses given in Terms & Conditions (T&C). The seller may choose not to accept or cancel a particular order without giving any particular reason.
• Placing an order on rooted.co.in will be treated as an evidence for acceptance of T&C on rooted.co.in
• Any changes mentioned in T&C will be considered inapplicable unless the seller agrees the same in writing

Severance

• rooted.co.in does not regularly monitor your posting to the website, but reserves the sole right to do so and if found inappropriate will be responding immediately with the right to report to the law enforcement authorities or legal bodies to action the same. rooted.co.in will completely cooperate for investigation of illegal activities on the internet
• If any provision of these T&C is held invalid or illegal by the court of jurisdiction for any reason, such provision shall be severed and the remaining provisions will be continued in full effect until invalid and illegal contents are eliminated.
• Submission of invalid or unauthorised contents / materials violates the copyright laws, laws of privacy and publicity, trademark laws and other regulations. In this case, the user who posts such illegal contents shall be held responsible for such action or the person using the account by submitting username and password.
• You shall indemnify rooted.co.in and hold its officers, employees, directors, affiliates, business partners, agents and licensors innocent against any loss, damages, expenses, cost and liabilities incurred due to the negligence for the claim or demand from a third party for your use of the website or any person using your account on this website.
• rooted.co.in Pvt. Ltd. Reserves the right to stop your access to this website at any time without giving any prior notice. This licence can terminate automatically if you breach any of these terms. If you are terminated then you must first destroy any downloaded and printed materials.
• By browsing and transacting this website, you accept the current terms and conditions which may change from time to time
• rooted.co.in may suspend the operation of this website for some time being for maintenance work in order to update content or for any other reason.

Warranty

As per the licence, the goods that are to be delivered should resemble the description mentioned by the seller on the website or the buyer has to give approval for any change. 

Price, Payment and Delivery

• Pricing of the goods shall be specified similarly as given in the seller's current list price on the website inclusive of all application taxes and will be delivered to the address registered by the user on the website (subject to availability).
• Full payment of cash on delivery option shall be applicable for home delivery orders only
• The Risk and Rewards are transferred to the Buyer of the goods when the Invoice is prepared by the Seller in the POS System
• The seller may decline sending any orders if the customer is found suspended for any reason
• The seller reserves the right to change and make correct pricing of goods if any error persists in the description of goods or pricing in the website catalogue

Force Majeure

If the products are delayed or failed for any reason from the events or circumstances which are outside its reasonable control, neither of the parties will be held responsible for it (controls shall also include strikes, act of god, lock outs, accidents, breakdown of plant/machinery/shortage/unavailability of raw materials from a natural source of supply, and war). In such a case, the party is entitled for the extension on delivery.

Governing Law and Jurisdiction

These terms and conditions shall only be governed by the law of India and any legal disputes/discrepancies will be heard or preceded in the jurisdiction of the Indian courts at Kolkata only

Membership Eligibility

• rooted.co.in website is available only to those users who can form legally binding contracts under the Indian Contract Act, 1872. Those who cannot follow the norms or are incompetent to the contract (including minors, undischarged bankrupts, etc.) are not eligible to use this website
• If you are a minor or under the age of 18 years, you shall not be a member of rooted.co.in and shall not transact on this website
• rooted.co.in reserves the right to terminate your membership and refuse your access if it is brought to rooted.co.in’s notice or if discovered that you are underage to proceed

Your Account and Registration Obligations

• If you are using this website, you are responsible for the maintenance of confidentiality of your User ID and Password and only you shall be responsible for all the activities on the website.
• With the use of this website, you agree to this by providing any information that is inaccurate, untrue, incomplete, not as per the terms of use then in that case we reserve the right to suspend or terminate or block access of your membership on the website.
• Personal details provided by you to rooted.co.in through account creation or order placement will only be used in accordance with our privacy policy and shall not be used for any purpose other than sending you emails and SMS with offers of your interest or as directed by law. By providing your personal details, you are agreeing to our privacy policy.

Communications

If you use rooted.co.in or send emails to other data, communication or information to use, you are agreeing that you are communicating with us via electronic records and you agree to receive communications likewise. We may communicate with you via electronic records or any other mode of communication (electronic or otherwise).

Charges

• There are no charges applicable for the registration on rooted.co.in. You can become a member free of cost and enjoy the offers. However, we reserve the right to charge you a nominal fee and change its policies over the time. We reserve the right to introduce new services and modify few or all existing services offered on the website without any notice
• Once changes related to fees and policies are uploaded on the website, it shall immediately become effective. All fees to be quoted in Indian Rupees unless otherwise stated. With the use of this website, you agree to this that you are responsible for all applicable laws including those in India for making payments

Use of the Website

Your access to this website does not allow you to host, modify, display, upload, transmit, publish, share, update any information which:

• Belongs to other person and you don’t hold any right to
• Is harassing, defamatory, encouraging gambling or money laundering, hateful, racially, invasive of other’s privacy, obscene, pornographic, ethnically objectionable, unlawful, threatening, indecent representation of women under the Indecent Representation of Women (Prohibition) Act, 1986 (misleading, patiently offensive to community including sexually explicit content, promotes racism, hatred, physical harm and otherwise)
• Involves transmission of chain letters and junk mail, mass mailing or spam
• Harassment of another person
• Promotes illegal activities such as obscene, abusive, threatening, libellous and whatsoever
• Violates third party rights (intellectual property right, privacy, email address, physical address, phone no., person’s name)
• Promotes unauthorised copy of other person’s copyrighted work such as offering pirated computer programs or links, providing information for copy of manufacture-installed devices, pirated music or links or files
• Hidden pages or images linked from another accessible page
• Adding materials that exploit other user’s violent, sexual or other inappropriate manner
• Provides information related to buying of illegal weapons, creating computer viruses or violating someone’s privacy
• Includes any person’s images or photographs (minor or adult)
• Unauthorised access to website, profiles, communities, blogs, friend request or other areas for unlawful purpose
• Indulging in commercial activities or sales without our written consent such as keeping contests, buying or selling virtual items related to our website which promotes gambling and is illegal
• Trespass any patent, copyright, trademark or other proprietary rights
• Refers to any website that contains content which violates or prohibits the terms of use
• Unauthorised attempt of adding deep-link, robot, algorithm, or any other attempt
• Direct or indirect offer, attempt to offer, trade or attempt for the same in any item, dealing for the same is prohibited or restricted
• Unauthorised access or attempt to gain so to any portion/feature of the website or networks that connects the website or server, computer or any other hacking, password or illegitimate use
• You shall not be making any defamatory, negative comment(s) or statement(s) against rooted.co.in
• You shall not be a part of any advertising or create on your own for buying and selling of products and services on this website and transmit any chain letters, junk email, or related to other users through this website

Contents Posted on Site

All graphics, designs, interfaces, photographs, logos, trademarks, sounds, computer code, music, artwork, visual interfaces, contents are all owned and controlled by us; licensed, copyright, trademark laws, and various other property and competition laws included. In this context, no content must be uploaded, copied, reproduced, posted, displayed, encoded, transmitted or distributed in any way

Other Business

rooted.co.in is not responsible for the products, actions, content and services on the Website that are connected to Affiliates and / or third party websites using Website’s APIs or otherwise. rooted.co.in may provide links to the third party websites of our affiliated companies and few other businesses for which we are not responsible for evaluating or examining the products and services offered by them. We don’t endorse any third party website(s) or content.

Links

We appreciate links to the Website. Users may create hypertext to link to this Website, but the link should not state or suggest any sponsorship or endorsement of your site by us. You are not eligible to use our trademarks, service marks, logos or any other marks or materials by the owner.

Privacy

We ensure to keep your information protected and understand that your personal information that you have shared with us are very important assets. If you object to share your personal information being transferred or used as per the Information Technology Act, 2000, you shall not be using this website.

Mandatory declaration - Seeds & Nutrients

By providing your personal information, you hereby admit that you are fine for all the purchased products being shipped to your given address. The products will not be resold, bartered or sold in any way for profit or anti-national use. With this, you declare that all the products are to be treated with utmost respect and caution with no illegal activity being taken on.

Copyright Complaint

If you find your work has been copied constituting copyright infringement, you can write to us at hello@rooted.co.in

Risk of Loss

All the items are checked and shipped from our warehouse. We have a separate shipment contract and if any damage persists while receiving the product or risk of loss, the title for such products passes to you by the carrier for delivery of products.

However, you can reach out to Rooted Plantworks LLP at hello@rooted.co.in and the company will look into the matter. 

Product Description

We try to post things accurately including the product description. However, we cannot warrant that the product description or other content posted on this website is accurate, reliable, complete, current or perfect. If a product mentioned on the website is not as per the given description, you shall return it back to us in unused condition.

Pricing/Typographical Error

There may be a typo error on the pricing or description on the website. In this case, rooted.co.in holds the right to rectify changes and update the right price or detail. Also, rooted.co.in holds the right to cancel the order and refund money back to its customer if the product is collected from you within 10-15 business days. The mode of refund will be the same as per how you place the order. 

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below

Our Contact:
If you have a question or complaint, please write to us at hello@rooted.co.in or call us on +91 98314 13112 from Monday to Friday between 09:30 AM to 7:00 PM (during national holidays our offices may remain shut). 

Rooted Plantworks LLP reserves all other rights. 

Hazardous Garden Chemical Disclaimer

rooted.co.in uses a wide range of chemicals for its gardening products such as fertilisers, pesticides, weed killer and insecticide that contain harmful chemicals and shall be disposed of in a correct manner. We strictly put this to your notice that these chemicals should not be used for food, feed, oil or any other personal, experimental purposes which otherwise may introduce hazardous elements in the environment or water supply.

Please do not pour these hazardous chemicals in sewage drains or sinks and do not dispose of them normally. Instead please take them to your local recycling centre so they can dispose of them in an appropriate manner.

rooted.co.in does not take any responsibility if the containers or the chemical contents are put in other uses that could harm individuals or people. You can also take steps to avoid chemical fertilisers and other matters to improvise your garden. Best alternative is to use organic matter that supports the natural ecosystem and does not contain chemicals to disturb nature. You can use waste organic materials such as food waste, dry leaves as mulch and wood to support the Green Earth.

Once again, we are not responsible for any accident that may cause health injuries to humans or other living beings due to inappropriate handling, misusing other than using in the garden or disposing of the containers anywhere that could contaminate the environment or water supply.

Products and Pricing

All products listed on the website, their descriptions, and their prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of stock.

Rooted Plantworks LLP reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from Rooted Plantworks LLP. Rooted Plantworks LLP shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and Rooted Plantworks LLP cancels your order, we will refund the amount.

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

Orders and Acceptance of Orders

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if Rooted Plantworks LLP cancels all or a part of your order, your sole and exclusive remedy is either that:

(a) Rooted Plantworks LLP will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or
(b) Rooted Plantworks LLP will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, Rooted Plantworks LLP accepts Visa, Master Card, American Express, Debit Card and Net Banking, Digital wallets. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the Rooted Plantworks LLP website or through Rooted Plantworks LLP mobile site, are subject to specific terms and conditions of such third party payment gateways.

Substitution Policy

Since Plants arrangements are from a natural source, there may be a slight variation from the picture shown. Occasionally, substitution of plants is necessary due to temporary and/or regional unavailability issues.

Pots we offer are handmade with different materials and may differ from others. There might be slight variation in the product in terms of design and shape. Occasionally, substitution of plants/designs is necessary due to temporary and/or regional unavailability issues.

In such cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

Order/Delivery Confirmation E-mail and SMS

Shortly after you place an order, you will receive an Order Confirmation email which will include all the details of your order, including the order number which will be required in the event you need to contact Rooted Plantworks LLP.

In case you have not received an Order Confirmation email, please call on +91- 9831414112 (9:30 AM - 7:00 PM, Monday - Friday) or write to us at hello@rooted.co.in

You will also receive a Delivery Confirmation email when your order has been delivered.

Duplicate Orders

If you have placed two or more identical orders by mistake, please let us know immediately. We will give you a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Payment Terms

You agree to pay the price applicable for the product or service on our website at the time you submit your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Rooted Plantworks LLP’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by Rooted Plantworks LLP.

All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments.

Payment Details

Order delivery is totally subjected to the payment credited in Rooted Plantworks LLP’s a/c. unless payment is received by us, the order will not be processed.

Online: Customers can place orders on websites and make the payment through below mentioned modes of payment.

Communications

You consent to receive communications from us by e-mail, phone or any other communication made electronically, verbally or physically. You agree that all agreements, notices, disclosures and other communications that Rooted Plantworks LLP provides you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

Feedback And Suggestions

At Rooted Plantworks LLP, we make every effort to ensure that you receive excellent products and services. We strive hard not only to meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +91- 9831413112 (9:30 AM - 7:00 PM, Monday - Friday) or write to us at helo@rooted.co.in

Your feedback and suggestions are important to us.

Note: Complaints against all plants need to be made within 0 - 48 hours from the time of delivery, after which we will not be able to register any complaints.

Damaged/Defective Products

If any product received by you is damaged/ defective, you can let us know the same within 48 hours of receiving your product. You can call us at +91-9831413112 (9:30 AM - 7:00 PM, Monday - Friday) or send us an e-mail with 3 photographs (different dimensions) and video (where AWB Number is clearly visible) of the same at hello@rooted.co.in, within 48 hours of receiving the product. We will either deliver a new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by Rooted Plantworks LLP, it takes 8-10 business days for the refund amount to reflect in your account. If it takes longer, kindly reach out to us and we will look into the matter. 

Shipping Policy

Usually, we process orders within 2-3 business days and it is delivered to your address in approximately 7-8 business days from the time of order. Kindly note, some deliveries may take 10-12 business days to reach in case of remote locations as it is dependent on the serviceability by the logistics partners.

Shipping

Shipping charges of all our products will be calculated at checkout

We shall dispatch orders within 4 business days of order placement and all shipping times are estimated in good faith to be anywhere between 3-12 business days depending on the location to be shipped in India.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email ID or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. Rooted Plantworks LLP is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Rooted Plantworks LLP. We shall endeavour to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of Rooted Plantworks LLP including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

Cancellations

Orders once placed cannot be cancelled if they are already in transit. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.

Returns

We have a 14-day return policy for undamaged non-plant products

If the product is received in a damaged state and the same is brought to our notice within 48 hours, along with supporting images and video (with the AWB number clearly visible) of the damaged product, we will be able to return or exchange the product once it is determined that replacement is necessary.

After 48 hours have passed, we won’t be able to return or exchange the same.

To be eligible for an exchange, your item must be unused and in the same condition that you received it along with a receipt or proof of purchase(images and video with AWB number clearly visible). A reverse pickup will be scheduled for the same.

Please note: You cannot cancel products you’ve bought during a sale.

If you have any concerns about your order, please contact us at hello@rooted.co.in

Exchanges

We only exchange items if they are received in a damaged state. We will accept the exchange if it is intimated to us within 48 hours of receipt of the product.

If you need to exchange it for the same item, send us an email at hello@rooted.co.in and a reverse pickup will be scheduled for the same. 

Currency Transactions

All transactions are processed in Indian Rupees (INR).

Processing Orders

Our business hours are 9:30 am to 7:00 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at hello@rooted.co.in and we will respond as soon as possible.

Customer Service Policy

Rooted Plantworks LLP is dedicated to providing exceptional customer service and quality products. We make an effort to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available, or we are unable to fulfil your order for any reason whatsoever, we will notify you within 5 business days for instructions to set up an agreeable alternative item, a backorder or a full refund, as the case maybe.

Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.

Measurements/Dimensions of Products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore the actual product dimension delivered to you may sometimes slightly vary.

Copyright and Intellectual Property

The website rooted.co.in and all content including text, illustrations and images are created and owned by Rooted Plantworks LLP.

If we notice that the planters are bought for reasons like copying , reselling etc. we reserve the right to cancel your order at any time without any explanation to the customer.

Jurisdiction

All disputes are subject to courts of Kolkata Jurisdiction only. Kolkata is located in the State of West Bengal, India.

Legal Information

This website is expressly operated by Rooted Plantworks LLP. Unless otherwise noted, all design and content featured on www.rooted.co.in – including photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Rooted Plantworks LLP. The contents of this website and the website as a whole are intended solely for your personal, non-commercial use.

Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Rooted Plantworks LLP, is prohibited and will be measured as violation of the IP rights of Rooted Plantworks LLP

Limitation of Liability

Given the volatility of technology and the online environment, Rooted Plantworks LLP does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Rooted Plantworks LLP shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We endeavour to present the most recent and accurate and  reliable information on our website at all times. However, there may be occasions when some of the information featured on www.rooted.co.in may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if incorrect data is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content ‘as is’ and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.rooted.co.in is listed at an incorrect price due to photographical error, typographical error or error in pricing information, Rooted Plantworks LLP shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Rooted Plantworks LLP shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card /Rooted Plantworks LLP shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Rooted Plantworks LLP shall issue a credit to your credit card account in the same amount.

Availability, Product Information, Pricing and Colours

Please know that many of our featured items are offered in limited quantities and, because of their restricted availability, stock may be refreshed all the time. When an item featured on the website is no longer in stock, we make an effort to get rid of that item from the website in a timely manner. Most products displayed on the website are available while supplies last.

All Rooted Plantworks LLP products are manufactured locally. We have made every attempt to show as accurately as possible the colours of our products that show on the website. However, due to monitor discrepancies, we cannot promise that your display of colour will be precise. Product colour may vary slightly.

Correspondence

We make every attempt to reply quickly to applicable email messages. But Rooted Plantworks LLP is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.

Contact Us

We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.

Office Timings: Monday to Friday between 09:30 AM to 7:00 PM (during national holidays our offices may remain shut)
Email: hello@rooted.co.in
Phone Number: +91 98314 13112