Plants 

How do I know which plant is best for me?

We offer a wide range of classifications to cater to your needs, ensuring that you'll find exactly what you're looking for. So, rest assured, we've got you covered. You have the freedom to browse through various plant features, including air purifying qualities, vibrant colors, and more. Alternatively, you can explore options based on the specific location where you intend to place the plants. Click here to embark on a journey of exploration and uncover the wide array of hand-picked options curated exclusively for you.

Why does my order that I received look different from the one on the website? 

Please note that natural plants and handcrafted ceramic pots may display variations in color, texture, surface quality, and dimensions. Each plant possesses its own distinct characteristics, making it truly unique. As a result, slight variations in leaf texture and color are natural and to be expected.

While we make every effort to accurately showcase our potted plants on our website, there may be subtle differences when compared to the displayed images. We want to ensure transparency and encourage you to embrace the beauty of nature's individuality that may be present in the final product you receive.

I want to give some plants to a friend. What should I give?

At Rooted, we offer a variety of options for gift plants, allowing you to find the perfect present for your loved ones. Some of our recommended gift plants include Pothos (Money Plant), Jade Plant, and other auspicious and lucky plants.

Pothos and Money Plant are known for their vibrant green foliage and are believed to bring prosperity and good luck. Jade Plant, with its symbolic significance of wealth and abundance, is also a popular choice for gifting.

In addition to plants, you may also consider gifting ceramic planters. Our ceramic planters not only complement the beauty of the plants but also serve as stylish and functional décor items. They add a touch of elegance to any space and make thoughtful gifts for your dear ones.

By gifting plants or ceramic planters, you're not only presenting a beautiful and meaningful gift but also bringing a touch of nature and positivity into their lives.

Do I have to repot the plant that I ordered?

When you purchase plants in our Fibre planters, you won't need to repot them unless it becomes necessary in the future. These planters provide a suitable environment for your plants to thrive.

If you decide to buy plants in Nursery pots and wish to transfer them into more decorative pots, you have the freedom to do so. Alternatively, you can choose to place the nursery pots directly into larger Jute, Metal, or Fibre planters. This gives you the flexibility to customise the presentation of your plants while ensuring their well-being.

You can click here for the Jute planters from our collection or contact us at +91 98314 13112 for bigger size jute, metal, ceramic and polymer planters.

How do I take care of the plant ordered?

With your order, we provide a care card that offers valuable instructions for nurturing your plant. Additionally, you can find comprehensive care tips on our website, providing you with easy access to essential information on how to care for your beloved plant baby.

Should you require any further assistance or have specific inquiries, our dedicated team is here to help. Feel free to reach out to us via email at hello@rooted.co.in, and we'll be delighted to provide you with the guidance you need to ensure the well-being of your plants.

What do I do in case I receive a defective/damaged plant?

If you happen to receive a defective or damaged plant, we kindly ask you to get in touch with us promptly (preferably within 24 hours) at +91 98314 13112 or hello@rooted.co.in. Upon assessing the evidence of damage provided, we will gladly replace the plant with a new one, ensuring your satisfaction with your purchase. Your contentment is our top priority, and we are committed to resolving any issues you may encounter along the way.

Is there any guarantee or warranty on the plants?

We guarantee that our plants are healthy and true to their names at the time you take delivery of them. We are sure that you realise that plants, being perishable living organisms, can’t live forever and do not come with any warranty from nature. You can pluck off the yellow or brown leaves and then make sure to take extra care for the first few days, as any plant takes time to adjust to a new environment.

Rooted, being a reputed brand, provides a replacement if the plant received is heavily damaged or the planter is broken at the time of receipt (to be justified with proof of evidence). You can check our return and refund policy to learn more about the same issue.

Are your plants self grown?

We propagate plants and also source them from very reliable nurseries. 

What kind of fertiliser do you use to grow your plants?

We only use organic fertilisers and manure to grow our plants. 

What are some plants that require low light? 

When it comes to plants that thrive in low light conditions, Snake Plants (Sansevieria) and ZZ Plants (Zamioculcas zamiifolia) are among the top choices. These plants have adapted to survive in environments with minimal light and are excellent options for spaces that receive less sunlight. If you have a space that receives minimal light, these plants will not only survive but can also thrive, bringing a touch of greenery and natural beauty to your surroundings.

What are some good bedroom plants? 

Some of the best bedroom plants would be Money Plant, Aglaonema, Snake Plants (Sansevieria), and Peace Lily. 

What are some good bathroom plants? 

You can keep Money Plant, Syngonium, Snake Plants (Sansevieria), Peace Lily, Philodendron, ZZ Plants (Zamioculcas zamiifolia), and Dracaena in your bathroom.

Is it safe to order a live plant online?

Absolutely! Your peace of mind is of utmost importance to us, and here are three key reasons why you can trust us wholeheartedly:

1. Exceptional Packaging: We take great care in ensuring that our plants are packaged with the utmost precision. Our meticulously designed packaging system consists of a two-layered approach. The first layer is specifically designed to protect both the planter and the plant, securing them in place and maintaining optimal soil moisture during transit. The second layer provides additional protection from weather conditions and any potential movement during the journey. To guarantee proper ventilation, the packaging includes strategically placed holes.

2. Reliable Courier Services: We have partnered with highly reputable courier services across the country. These trusted partners are known for their efficiency, speed, and commitment to secure delivery. With their expertise, your precious plants will be swiftly and securely transported to your doorstep.

3. Proven Experience: Our track record speaks for itself. We have a long-standing history of successfully shipping plants on a daily basis, without any incidents or shortcomings. To date, we have delivered over 5000 plants to more than 1000 customers. This demonstrated experience reflects our commitment to ensuring that your plants arrive in pristine condition, ready to thrive in their new environment.

Rest assured that we prioritise the safe delivery of your plants and strive to provide you with a seamless and enjoyable shopping experience. 

 

Pots & Planters

Do the planters have holes in the bottom for water drainage?

Absolutely! We have designed all our planters with the utmost consideration for proper drainage. Each planter features holes in the bottom to allow excess water to drain out effectively.

We understand the importance of maintaining a healthy environment for your plants, and proper drainage is a crucial aspect of their care. With our planters, you can rest assured that water will not accumulate and potentially harm your beloved plants.

Thank you for choosing our planters, and we are confident that they will provide the ideal conditions for your plants to thrive. 

How many holes are provided in the bottom of the pot?

The number of drainage holes in our pots varies depending on the pot type and size:

1. Nursery pots: The number of holes in nursery pots is determined by their size. Smaller nursery pots may have one drainage hole, while larger ones may have multiple holes to ensure effective water drainage.

2. Ceramic pots: Our ceramic pots typically have one drainage hole per pot. This design allows for proper water drainage while maintaining the aesthetic appeal of the pot.

3. Fibre pots: Similarly, our fibre pots are also designed with one drainage hole per pot. This feature ensures adequate drainage while providing durability and versatility.

We understand the importance of proper drainage for plant health, and our pot designs take this into consideration to support the optimal growth of your plants.

Thank you for considering our pots, and we are confident that they will meet your needs and provide a suitable environment for your plants. 

Do plants survive in Ceramic Planters?

Yes, absolutely. 

Is the inside of the pot glazed or colored in case of ceramic planters?

No. 

Are the planters sold along with drain trays?

No. 

What is the size of the planters available? 

Explore our extensive range of planters, offering a diverse selection to suit your unique style. Discover our collection by clicking here, and immerse yourself in a world of stunning designs and sizes. As we continuously expand our offerings, be sure to stay in the loop by subscribing to our mailing list. Receive exclusive updates on all our latest product launches, ensuring you never miss out on the newest additions to our lineup. 

 

Payment

Hello there! We are delighted to offer you a wide range of payment options, ensuring ease and convenience for your transactions. Whether you prefer Cash on Delivery (COD) or Bank Transfer, we have you covered.

For further details and to explore all available payment options, we invite you to visit our Payment Policy. This resource will provide you with comprehensive information on each payment method, allowing you to choose the one that suits your preferences and needs.

Thank you for choosing us, and we look forward to assisting you with a seamless and hassle-free payment experience.

Is it safe to use my credit/debit card?

Our Partners include government recognised financial institutions and all your transactions are secured via a payment gateway. So, you do not have to worry about the privacy and safety of your personal information. 

 

Cancellation 

Hi there, Once an order has been shipped, we regret to inform you that cancellation is not possible. However, we are here to assist you in the best way we can.

If you find yourself in a situation where you need to make changes or discuss alternatives, please send us an email, and we will do our utmost to assist another plant lover who may be interested in the order.

For further information and to explore any available options, we recommend referring to our Refund & Exchange Policy. This resource will provide you with more details and guide you through the necessary steps.

Thank you for understanding, and we appreciate your support as we strive to accommodate your needs to the best of our abilities.

 

Refund

Hey Plant Lover! We understand that each order is unique, and we handle refunds on a case-by-case basis. Our priority is to ensure customer satisfaction and resolve any issues that may arise.

To learn more about our refund policy and the specific conditions under which refunds are initiated, we recommend clicking here. This resource will provide you with detailed information regarding our refund process, eligibility criteria, and any additional requirements.

We strive to provide a transparent and customer-centric approach to refunds, and we appreciate your understanding as we work to address any concerns you may have.

Thank you for choosing us, and we are committed to providing you with a positive experience throughout your journey with us.

 

Return

Hey Plant Parent! We understand the importance of having appropriate return policies for both plant and non-plant products. Our policies are designed with the best interests of all parties involved, including our cherished live plants.

To gain a comprehensive understanding of our specific return policies for each category, we recommend visiting here. This resource will provide you with detailed information regarding the return process, eligibility criteria, and any additional guidelines that pertain to plants and non-plant items.

We appreciate your understanding and cooperation as we strive to ensure a fair and satisfactory experience for all our valued customers.

Thank you for choosing us as your trusted source for plants and other products, and we look forward to providing you with exceptional service.

 

Exchange

Hey There! We acknowledge that there may arise a situation where you would like to exchange your order, and we have implemented policies to facilitate such exchanges.

To acquaint yourself with the specifics of our exchange policy, we suggest clicking on the provided link. This source will furnish you with comprehensive details on the exchange initiation process, eligibility criteria, and any supplementary guidelines that pertain to the procedure.

Our company is committed to prioritizing customer satisfaction and endeavors to accommodate your exchange requests within the framework of our established policies.

We extend our gratitude for choosing us as your preferred provider, and we value the chance to assist you with your exchange requirements. 

 

Shipping

Hi! Your order is expected to be delivered to your designated shipping address within 7-8 business days. Order Processing time is around 2-3 business days. You can track your order here.

For further information regarding the delivery and shipping process of your delightful package, we recommend visiting here. This resource will provide you with additional details and insights on the logistics of your order's journey.

We appreciate your patience and understanding as we strive to ensure prompt and efficient delivery of your order.

Thank you for choosing us, and we look forward to bringing you joy with your upcoming delivery.

Can I change my shipping address? 

Once your order has been shipped, it is not possible to make changes to the shipping address. We apologize for any inconvenience this may cause.

However, if you find yourself in a situation where you need assistance with your shipping address, please reach out to us at hello@rooted.co.in. We will do our best to help you and explore any possible solutions.

Your satisfaction is important to us, and we are committed to providing the best support we can.

Thank you for your understanding, and we appreciate the opportunity to assist you.

Can I change my billing address? 

Once your order has been shipped, it is not possible to make changes to the billing address. We apologise for any inconvenience this may cause.

If you require assistance regarding your billing address, please reach out to us at hello@rooted.co.in. Our team will make every effort to assist you to the best of our abilities.

However, once you have received your current order, you can easily update your billing address for future orders. Simply access your Profile and navigate to the appropriate section where you can update your information. This will ensure that your billing address is accurate and up to date for future transactions.

Thank you for your understanding, and we appreciate the opportunity to assist you.

Can I change my order information? 

Once your order has been shipped, it is not possible to make changes to the order information. We apologize for any inconvenience this may cause.

If you require any assistance or have specific inquiries regarding your order, please don't hesitate to contact us at hello@rooted.co.in. Our team will make every effort to assist you to the best of our abilities and address any concerns you may have.

Thank you for your understanding, and we appreciate the opportunity to assist you.

What if my order is a gift? 

First and foremost, how fortunate they are! Congratulations on introducing a new plant parent to the world!

To add a personal touch to this extraordinary gift, you will discover a gift note option at checkout. Simply fill in the relevant details to customize the order specifically for the recipient.

Additionally, you have the option to buy a gift card, and we will discreetly notify the recipient that something special is on its way. Rest assured, we respect the element of surprise and will not inundate them with marketing emails or phone calls.

Thank you for entrusting us with this meaningful gesture, and we are dedicated to ensuring a memorable and enjoyable experience for both you and the lucky recipient.

 

Orders

How to place an order?

Placing an order with Rooted is incredibly simple and hassle-free!

To get started, you can visit our website at rooted.co.in and log in to your account. If you haven't registered with us yet, don't worry! You have the option to continue as a guest.

If you prefer to place your order over the phone, you can reach us at +91 983141 3112 or send us an email at hello@rooted.co.in. Our friendly team will be happy to assist you with your order.

During the ordering process, whether you choose to register or continue as a guest, please provide your contact information and delivery address. If you opt for guest checkout, rest assured that your contact details will not be saved for future reference.

We strive to make the ordering experience as smooth and convenient as possible, ensuring that you can enjoy our products without any hassle.

Can I place the order using my phone? 

Absolutely! You can conveniently place your order using your phone. Our website is mobile-friendly, ensuring a seamless browsing and ordering experience on your mobile device.

For additional guidance on how to place an order, you can refer to our "How to Order" section. This resource provides step-by-step instructions and helpful tips to assist you throughout the ordering process.

We strive to make your shopping experience as smooth and accessible as possible, regardless of the device you choose to use.

Thank you for choosing Rooted, and we look forward to serving you through our user-friendly mobile platform.

Where is your store?

We do not have a physical store currently but if you are in Kolkata, you can drop by to collect your plant babies from our warehouse and we can also discuss all things plants.  

Can I customise my order? 

Certainly! To place an order with specific preferences for the plant, planter, color, and size, you can simply send an email to hello@rooted.co.in. In your email, kindly provide us with the details of your preferences, and our team will assist you further in fulfilling your order according to your specifications.

We appreciate your interest in our products, and we are dedicated to accommodating your preferences to ensure a satisfying and personalized shopping experience.

What if I want to place a bulk or corporate order? 

Please contact us at +91 983141 3112 or hello@rooted.co.in to place a bulk or corporate order. You can find more details here.

Any tips on writing a Product Review? 

Product reviews play a significant role in assisting others, and we appreciate your contribution to the community. When writing a review, we encourage you to maintain an unbiased and accurate perspective. Here are some tips to help you craft a helpful review:

1. Be precise and to the point: Highlight the essential aspects of your experience that would be most valuable to others.

2. Provide specific details: Include relevant details about the product, such as its features, performance, and quality.

3. Mention pros and cons: Share both positive and negative aspects of your experience. This provides a balanced view and helps readers make informed decisions.

4. Use pointers or bullets: Consider organising your review using bullet points or pointers. This format allows for quick reading and easy comprehension of the key points.

5. Be honest and objective: Maintain honesty and objectivity in your review. Share your genuine thoughts and opinions without exaggeration or misleading information.

By following these guidelines, you can create an informative and valuable review that will assist others in their decision-making process.

Thank you for taking the time to provide feedback and contribute to our community. Your input is greatly appreciated.

 

Customer Accounts

I do not remember my Login ID or password. What should I do? 

If you are having trouble accessing your account or need assistance with your login ID or password, we are here to help!

Simply send us an email at hello@rooted.co.in and include the Order Number from any of your previous orders. Our team will promptly assist you in retrieving or resetting your login credentials.

We understand the importance of seamless account access and aim to provide you with the support you need to continue enjoying our services.

Thank you for choosing Rooted, and we appreciate the opportunity to assist you.

I forgot my password. What should I do? 

To reset your password, follow these simple steps:

1. Click on "My Account" on our website.

2. Enter your registered Email ID in the designated field.

3. Click on the "Forgot your Password" option.

4. Instructions to reset your password will be sent to the email address associated with your account.

 

Thank you for choosing Rooted, and we look forward to serving you! If you have further questions, you can always mail us at hello@rooted.co.in